1. Return Period & Conditions

• Returns must be initiated within 14 days of delivery.

• Items must be new, unused, undamaged, and in original packaging (no tape or labels on the product box).

• All original accessories, manuals, and promotional items must be included.

• Opened items may only be returned if unused and in perfect condition.

• RMA Authorization: Email sales@simracingpros.com to request an RMA number before returning any item. Unauthorized returns may be refused.

2. Restocking Fee

• A restocking fee of 10% of the item price or USD 10, whichever is greater, will be deducted from your refund.

• This fee covers inspection, handling, and repackaging.

3. Return Shipping & Original Shipping Costs

• Unless the item is defective or we shipped the wrong product, customers are responsible for return shipping costs.

• Original shipping charges (including “free shipping” promotions) are non-refundable. If your order qualified for free shipping, the standard shipping rate will be deducted from your refund.

4. Refused or “Return to Sender” Shipments

• If a package is returned due to an incorrect address, refusal of delivery, or “return to sender” request, we will deduct from your refund:

  • The original outbound shipping cost

  • Any carrier return fees

  • A USD 20 handling fee

• To have the package re-shipped, you must pay new shipping charges.

5. Defective or Incorrect Items

• Report defects or incorrect shipments within 14 days of delivery by emailing photos and a description of the issue to sales@simracingpros.com.

• Once confirmed, we’ll provide a prepaid standard-ground return label.

• Returns requested after 14 days require the customer to cover all return shipping costs.

• After inspection, we will repair, replace, or refund the item. If no defect is found, you are responsible for return shipping and any inspection fees.

6. Damage in Transit

• If your package arrives damaged, do not discard any packaging materials.

• Report transit damage within 48 hours by emailing photos of the outer carton and item to sales@simracingpros.com so we can file an insurance claim.

7. Non-Returnable Items
The following cannot be returned or refunded:

• Products not purchased directly from Sim Racing Pros

• Items damaged by misuse, negligence, or unauthorized modification

• Goods showing normal wear and tear or beyond their expected lifespan

• Customized or personalized products

• Digital products, software licenses, and gift cards

8. Order Modifications & Cancellations

• To modify or cancel an order, email sales@simracingpros.com before it ships. We’ll do our best to accommodate, but changes are not guaranteed.

• Cancellations incur a 5% processing fee.

• Once an order has shipped, it cannot be canceled; please return unused items per this policy.

9. Refund Processing

• After we receive and approve your return, we will issue a refund (minus restocking, shipping, and any applicable fees) to your original payment method within 5–7 business days.

• Processing times vary by bank; please allow a few billing cycles for the refund to appear

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If you have any questions, please email sales@simracingpros.com (Mon–Sat, 9:00 AM–5:00 PM PST). We’re here to help!